Privacy Policy

Effective Date: April, 2026

Zoom Car Wash (“Zoom,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase services, join a membership, enroll in text or email communications, submit a form, or otherwise interact with us online or electronically.

This Privacy Policy applies to information collected through our website, online forms, digital communications, memberships, promotions, and other online or electronic interactions with Zoom Car Wash.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information
Such as your name, phone number, email address, mailing address, and other contact details you provide to us.

Account and Membership Information
Such as membership plan details, account preferences, billing status, vehicle information, license plate information, and wash or service history connected to your account.

Transaction Information
Such as products or services purchased, purchase history, payment-related information, receipts, and related customer service records.

Vehicle Information
Such as vehicle make, model, color, and license plate information when associated with your services or membership.

Communications Information
Such as messages, reviews, survey responses, customer support inquiries, and other communications you send to us.

Marketing and Preference Information
Such as your preferences for receiving texts, emails, offers, promotions, rewards, and other marketing communications.

Website, Device, and Usage Information
Such as your IP address, browser type, device type, operating system, pages viewed, links clicked, referring website, session activity, and approximate location derived from IP address.

Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, analyze website traffic, and measure marketing performance.

2. Sources of Information

We may collect information:

• directly from you, such as when you fill out a form, join a membership, enroll in promotions, sign up for texts or emails, or contact us;
• automatically from your browser or device when you visit our website;
• from payment processors and other vendors that help us process transactions;
• from service providers that support website hosting, analytics, marketing, texting, customer relationship management, and related business operations;
• from advertising, analytics, and social media partners, where applicable.

3. How We Use Information

We may use personal information to:

• provide car wash, lube, detail, tint, membership, and related services;
• create, maintain, and manage customer accounts and memberships;
• process payments and send receipts, confirmations, reminders, and account notices;
• send promotional and service-related text messages and emails;
• respond to customer service requests, questions, and feedback;
• administer promotions, rewards, raffles, giveaways, and marketing programs;
• personalize website content and improve our website, services, and customer experience;
• monitor and analyze website activity, ad performance, and customer engagement;
• detect fraud, misuse, unauthorized activity, or security incidents;
• comply with legal, tax, regulatory, accounting, and recordkeeping obligations;
• protect our rights, property, team members, customers, and business operations.

4. Text Messaging

If you provide your mobile number and opt in, you may receive recurring promotional and service-related text messages from Zoom Car Wash, such as offers, updates, reminders, and rewards.

• Message frequency varies.
• Message and data rates may apply.
• Consent is not a condition of purchase.
• You may opt out at any time by replying STOP.
• For help, reply HELP or contact us using the information below.

We may use third-party service providers to support and deliver these communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Disclose Information

We may disclose personal information to third parties as needed to operate our business and provide our services, including:

Service Providers and Contractors
Such as companies that help us with payment processing, website hosting, analytics, advertising, texting, email delivery, customer relationship management, fraud prevention, customer support, and related technology services.

Business and Marketing Partners
Such as vendors or partners that assist with promotions, campaigns, rewards, and related services.

Professional Advisors
Such as accountants, insurers, attorneys, auditors, and similar advisors.

Legal and Regulatory Authorities
When required by law, legal process, court order, subpoena, or to protect rights, safety, and property.

Business Transfers
In connection with a merger, acquisition, restructuring, financing, sale of assets, or other business transaction.

We may also disclose information with your consent or at your direction.

6. Cookies, Analytics, and Online Tracking

Our website may use cookies and similar technologies to:

• remember settings and preferences;
• support website functionality;
• analyze traffic and visitor activity;
• understand marketing performance;
• improve website performance and user experience.

We may use third-party tools and vendors, including analytics, advertising, payment, texting, and customer relationship management platforms, in connection with our website and related services.

Some third parties may collect information about your activity on our website and, in some cases, over time and across different websites or online services.

You can usually manage cookies through your browser settings. Disabling cookies may affect certain website features or functionality.

7. Do Not Track

Some web browsers may transmit “Do Not Track” signals. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to them in a uniform way. You may be able to manage certain tracking preferences through your browser settings or other privacy tools.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide services and manage memberships;
• process transactions and maintain business records;
• communicate with customers;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes and enforce agreements;
• maintain opt-out and suppression records;
• prevent fraud, misuse, and unauthorized activity.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Choices

You may choose not to provide certain information, but that may limit your ability to use some services or features.

You may opt out of marketing emails by using the unsubscribe link in the email.

You may opt out of marketing text messages by replying STOP.

You may also contact us to request updates or corrections to certain contact or account information.

11. California Privacy Rights

California residents may have rights under applicable California privacy laws. Depending on the circumstances, these may include rights to request access to certain personal information, request deletion of certain personal information, request correction of inaccurate personal information, and request information about how personal information is used or disclosed.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before processing your request.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has provided us with personal information, please contact us so we can review and address the issue.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Material changes will be posted on our website or through other appropriate means.

15. Contact Us

Zoom Car Wash
Attn: Privacy
3434 E. Hammer Lane
Stockton, CA 95212
Email: privacy@wezoomit.com
Website: www.wezoomit.com